Q: How do I place an order? 

A: Simply browse our Catalog and collections from the Home page, add items to your cart, and proceed to checkout. You can pay securely using various payment methods, including Credit/Debit Cards, UPI, and Net Banking.

Q: Can I modify or cancel my order after placing it? 

A: Please check all the information carefully at the time of checkout before placing your order. Contact us immediately if you need to modify or cancel your order. However, note that once your order is processed and shipped, changes may not be possible.

Q: Do you offer gift wrapping services? 

A: Currently, we do not offer gift wrapping services, but we are planning to offer the same soon.

Q: What are your shipping options and costs? 

A: We offer a standard shipping option. Shipping costs are calculated at checkout based on your location and order size. Free shipping is available on orders over ₹1000 within India.

Q: How long will it take to receive my order? 

A: Shipping typically takes 5-7 business days. You'll receive a tracking number once your order ships.

Q: Do you ship internationally? 

A: Currently, we ship to India only, but we are planning to expand our services to other countries globally soon.

Q: What if my ordered product arrives damaged? 

A: We carefully package all items, but if something arrives damaged, please contact us as soon as possible within 7 days with photos/videos. We'll arrange a replacement or full refund as per our Return and Refund Policy.

Q: What payment methods do you accept? 

A: We accept all major Credit Cards, Debit Cards, UPI, Wallets, PayPal, and Net Banking. All transactions are secure and encrypted.

Q: Do you accept Cash on Delivery (COD)? 

A: Cash on Delivery (COD) payment option is available for orders up to ₹1000 within India. For orders more than ₹1000, please choose some other payment method as mentioned above.

Q: Can I pay in installments? 

A: We do not provide a payment option in installments, but you can check with your bank or Credit Card provider, and if they provide the payment option in installments, then you can avail of the same.

Q: Do you offer bulk discounts for corporate gifts? 

A: Yes! Contact us for special pricing on bulk orders for corporate gifting, events, or special occasions.

Q: What is your return policy? 

A: We don’t accept returns for buyer’s remorse. But if there's a defect or damage, we’ll gladly replace or refund the item(s) within 7 days of purchase. Please check our Return and Refund Policy for more details.

Q: How do I return an item? 

A:  Please check our Return and Refund Policy for the process to initiate a return. You can contact us for any return-related questions at support@mrdygallery.com.

Q: Are your products authentic and eco-friendly? 

A: Yes, our products are sourced from authentic vendors/merchants only and made from sustainable materials to make them eco-friendly.

Q: Do you have size guides available? 

A: Yes! Size guides are available on individual product pages where applicable. If you need additional sizing help, please contact us at support@mrdygallery.com.

Q: Can I see more photos of a product? 

A: Additional product photos may be available on the product page. For specific questions about any item, feel free to contact us at support@mrdygallery.com.

Q: How can I contact customer service? 

A: You can reach us via email at support@mrdygallery.com. We respond as soon as possible within 24 hours.

Q: What are your customer service hours? 

A: Our customer service hours are Monday-Saturday, 9 AM-6 PM IST.

Q: Do you have a physical store location? 

A: We do not have a physical store location currently and operate our services through our online store, mrdygallery.com.

Q: Do I need to create an account to shop? 

A: You can checkout as a guest, but creating an account allows you to track orders, save favorites, and enjoy faster checkout for future purchases.

Q: How do you protect my personal information? 

A: We take privacy seriously and use industry-standard security measures to protect your data. View our full Privacy Policy for details.

Q: How do I unsubscribe from emails? 

A: You can unsubscribe from our newsletter at any time by clicking the unsubscribe link in any email or contacting us directly at support@mrdygallery.com.